Qualification Information
| VTCT Product Code: UOUVCS5C16 | GLH: | Age Restriction: 16 |
| Qualification Number: | Units: 1 | |
| Level: 1 |
Qualification Structure
Units - from this group you'll need to cover a minimum of 1 components and earn a minimum of credits.
| Unit Code | Unit Ref | Unit Title | Level | Credits | GLH |
|---|---|---|---|---|---|
| UBU19 | A/506/2130 | Deliver Customer Service | 2 | 5 | 27 |
| UV20615 | J/600/1003 | Delivery of effective customer service | 2 | 6 | 50 |
| UV20616 | J/600/0658 | Supporting the customer service environment | 2 | 7 | 65 |
*For full details of the Rules of Combination for this qualification please see the Qualification Specification/Record of Assessment book.
Documents
*To find specifications for individual units, click on the "Structure" tab of your chosen qualification, select the unit code in the left hand column and on the new page click on the "Download unit book" tab under the unit title.
Centres approved to run this qualification
VTCT accredits centres to offer our qualifications, but cannot advise which centres are running particular courses at any time. Please contact the centre directly to find out if they currently offering your chosen qualification.
NB: The location displayed for each centre is based upon the centre's main address. The location displayed is not necessarily the only location that the centre can deliver VTCT qualifications from. For further information on a centre's delivery capabilities please select the centre's website address.
| Centre Name | Telephone | Website | Location |
|---|---|---|---|
| KM Training Ltd | 01332 343033 | Visit website | Derbyshire - Derby |
| Grwp Llandrillo Menai - Coleg Llandrillo | 01492 546666 | Visit website | Conwy |