|VTCT Product Code: UOUG5C16||GLH:||Age Restriction: 16|
|Qualification Number:||Units: 1|
Units - from this group you'll need to cover a minimum of 1 components and earn a minimum of credits.
|Unit Code||Unit Ref||Unit Title||Level||Credits||GLH|
|UG21G17||L/601/0933||Give customers a positive impression of yourself and your organisation||2||5||33|
|UG21G18||D/601/0936||Promote additional services or products to customers||2||6||40|
|UG21G19||A/601/1530||Support customer service improvements||2||5||33|
|UG31H32||R/600/1277||Contribute to the planning and implementation of promotional activities||3||5||32|
*For full details of the Rules of Combination for this qualification please see the Qualification Specification/Record of Assessment book.
*To find specifications for individual units, click on the "Structure" tab of your chosen qualification, select the unit code in the left hand column and on the new page click on the "Download unit book" tab under the unit title.
VTCT accredits centres to offer our qualifications, but cannot advise which centres are running particular courses at any time. Please contact the centre directly to find out if they currently offering your chosen qualification.
NB: The location displayed for each centre is based upon the centre's main address. The location displayed is not necessarily the only location that the centre can deliver VTCT qualifications from. For further information on a centre's delivery capabilities please select the centre's website address.