VTCT Level 3 NVQ Diploma in Hospitality Supervision and Leadership

Qualification Information

VTCT Product Code: AT30379 GLH: 206 Age Restriction: 16
Qualification Number: 600/4532/2 Units: 8 - 11 Registration End Date: 31st Jul 2020
Level: 3 Minimum Credits: 37

Additional Information

The VTCT Level 3 NVQ Diploma in Hospitality Supervision and Leadership is a job ready qualification based on National Occupational Standards (NOS).

This qualification will develop your knowledge, understanding and skills for leading a team and supervising operations in the hospitality industry. Specifically you will learn how to set objectives and provide support for team members, develop working relationships with colleagues and lead a team to improve customer service. You will also learn how to contribute to the control of resources and maintain the health, hygiene, safety and security of the working environment.

The optional units that make up this qualification will allow you to tailor your learning to your employer’s needs and your personal interests and preferences. Units range from supervising drinks and food services to leading and managing meetings and contributing to the development of recipes and menus.



Qualification Structure

Mandatory - from this group you'll need to cover a minimum of 5 components and earn a minimum of 23 credits.

Unit Code Unit Ref Unit Title Level Credits GLH
UT20942 H/600/9660 Develop working relationships with colleagues 2 3 15
UT31006 T/502/9532 Contribute to the control of resources 3 4 30
UT31012 Y/502/9569 Maintain the health, hygiene, safety and security of the working environment 3 4 27
UT31019 H/601/1568 Lead a team to improve customer service 3 7 47
UT31024 M/600/9600 Set objectives and provide support for team members 3 5 35



Optional A - from this group you'll need to cover a minimum of 1 components and earn a minimum of 4 credits.

Unit Code Unit Ref Unit Title Level Credits GLH
UT30954 A/502/9533 Supervise reception services 3 5 30
UT30965 F/502/9565 Supervise drink services 3 4 30
UT30969 H/502/9560 Supervise portering and concierge operations 3 4 32
UT30975 J/502/9566 Supervise food production operations 3 4 20
UT30980 K/502/9561 Supervise housekeeping operations 3 4 30
UT30990 M/502/9562 Supervise food service 3 4 35
UT31007 T/502/9563 Supervise functions 3 5 35
UT31011 Y/502/9538 Supervise reservations and booking services 3 5 30



Optional B - from this group you'll need to cover a minimum of 0 components and earn a minimum of 0 credits.

Unit Code Unit Ref Unit Title Level Credits GLH
UT20934 T/601/7214 Employment rights and responsibilities in the hospitality, leisure, travel and tourism sector 2 2 16
UT30955 A/502/9564 Manage the receipt, storage or dispatch of goods 3 3 21
UT30960 D/502/9539 Supervise practices for handling payments 3 4 18
UT30964 F/502/9534 Supervise the use of technological equipment in hospitality services 3 4 33
UT30970 H/502/9591 Ensure food safety practices are followed in the preparation and serving of food and drink 3 5 35
UT30983 L/502/9536 Supervise vending service 3 5 34
UT30989 M/502/9559 Supervise linen services 3 4 29
UT30998 R/502/9537 Supervise the wine store/cellar and dispense counter 3 5 24
UT30999 R/502/9540 Supervise cellar and drink storage operations 3 5 28
UT31005 T/502/9529 Contribute to the selection of staff for activities 3 5 22
UT31018 H/601/1232 Improve the customer relationship 3 7 47
UT31021 J/601/1515 Monitor and solve customer service problems 3 6 40
UT31025 Y/600/9686 Lead and manage meetings 3 4 20
UT41027 J/502/9535 Contribute to promoting hospitality products and services 4 5 28
UT41029 K/502/9530 Contribute to the development of a wine list 4 5 24
UT41030 K/502/9558 Supervise off-site food delivery service 4 4 34
UT41032 M/502/9531 Contribute to the development of recipes and menus 4 4 22
UT41034 M/600/9676 Support learning and development within own area of responsibility 4 5 25
UT41035 M/600/9712 Manage the environmental impact of work activities 4 5 10



*For full details of the Rules of Combination for this qualification please see the Qualification Specification/Record of Assessment book.

Documents


*To find specifications for individual units, click on the "Structure" tab of your chosen qualification, select the unit code in the left hand column and on the new page click on the "Download unit book" tab under the unit title.

Centres approved to run this qualification

VTCT accredits centres to offer our qualifications, but cannot advise which centres are running particular courses at any time. Please contact the centre directly to find out if they currently offering your chosen qualification.

NB: The location displayed for each centre is based upon the centre's main address. The location displayed is not necessarily the only location that the centre can deliver VTCT qualifications from. For further information on a centre's delivery capabilities please select the centre's website address.

Centre Name Telephone Website Location
Milton Keynes College 01908 637238 Visit website Buckinghamshire - Milton Keynes
Stonebridge Associated Colleges - Bude 01288 356300 Visit website Cornwall
Truro - Penwith College 01736 335000 Visit website Cornwall
Truro College 01872 267000 Visit website Cornwall
Apprentice Team Ltd 01246 278931 Visit website Derbyshire
Chesterfield College 01246 500500 Visit website Derbyshire
Basingstoke College of Technology 01256 354141 Visit website Hampshire
The Isle of Wight College 01983 526631 Visit website Isle of Wight
North Kent College - Dartford 01322 629400 Visit website Kent
North Kent College - Gravesend 01322 629400 Visit website Kent
Umbrella Training and Employment Solutions Ltd 07816 390512 Visit website Kent - Medway
Tropics Global Concepts Ltd 020 8691 0766 Visit website London - Lewisham
Weston College 01934 411411 Visit website Somerset - North Somerset
Guildford College of Further and Higher Education 01483 448500 Visit website Surrey
Guernsey College of Further Education 01481 737500 Visit website Guernsey
SG Akademi (M) Sdn Bhd member of SG Education Group Ltd +603-40411266 Visit website Malaysia
SG Akademi (Sarawak) Sdn Bhd member of SG Education Group Ltd +603-40411266 Visit website Malaysia
ROC van Amsterdam +31 20 728 62 91 Visit website Netherlands
Coleg Cambria - Deeside Campus 0300 303 0007 Visit website Flintshire

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