|Sector: Hospitality and Catering||Category: Customer Service/Housekeeping|
|VTCT Product Code: AT20532||GLH: 45||Age Restriction: 16|
|Qualification Number: 601/2358/8||Units: 5||Registration End Date: 31st Jul 2022|
|Level: 2||Minimum Credits: 5|
The five mandatory units focus on the skills, knowledge and understanding of the principles of customer service, valuing equality and diversity, cultural awareness and meeting the need of customers with a specific need. The qualification provides the underpinning skills, knowledge and understanding for the WorldHost programme.
Mandatory - from this group you'll need to cover a minimum of 5 components and earn a minimum of 5 credits.
|Unit Code||Unit Ref||Unit Title||Level||Credits||GLH|
|UV21152||T/600/1059||Principles of customer service in hospitality leisure travel and tourism||2||1||10|
|UV21361||M/503/7497||Valuing equality and diversity in society||2||1||6|
|UV21585||D/503/0111||The role of a customer service representative in welcoming tourists and visitors to their destination||2||1||9|
|UV21586||M/600/9208||Meet the requirements of customers in the hospitality, leisure, travel and tourism industry, with specific needs||2||1||10|
*For full details of the Rules of Combination for this qualification please see the Qualification Specification/Record of Assessment book.
*To find specifications for individual units, click on the "Structure" tab of your chosen qualification, select the unit code in the left hand column and on the new page click on the "Download unit book" tab under the unit title.
VTCT accredits centres to offer our qualifications, but cannot advise which centres are running particular courses at any time. Please contact the centre directly to find out if they currently offering your chosen qualification.
NB: The location displayed for each centre is based upon the centre's main address. The location displayed is not necessarily the only location that the centre can deliver VTCT qualifications from. For further information on a centre's delivery capabilities please select the centre's website address.
|Buckinghamshire College Group - Aylesbury Campus||01296 588588||Visit website||Buckinghamshire|
|All Saints' Academy||01242 711200||Visit website||Gloucestershire|
|Blackpool and the Fylde College - Bispham Campus||01253 504625||Visit website||Lancashire - Blackpool|
|The City of Liverpool College - The Learning Exchange||0151 252 3725||Visit website||Merseyside - Liverpool|
|Telford College||01952 642200||Visit website||Shropshire - Telford and Wrekin|
|Guernsey College of Further Education||01481 737500||Visit website||Guernsey|
|The Way Ahead Training Service Ltd - The Change Works Training Centre||+353 87 642078||Visit website||Ireland|
|HB Training Wales Ltd||01437 765597||Visit website||Pembrokeshire|