Overview Structure Documents Approved Centres

Qualification Information

VTCT Product Code: AT20370 GLH: 266 Age Restriction: 14
Qualification Number: 600/4605/3 Units: 9 - 20
Level: 2 Minimum Credits: 37

Additional Information

The VTCT Level 2 NVQ Diploma in Hospitality Services is a job ready qualification based on National Occupational Standards (NOS).

This qualification will develop your knowledge, understanding and skills to work in a hospitality service environment. Specifically you will learn how to maintain a safe, hygienic and secure working environment, work effectively with others as part of a hospitality team and give customers a positive impression of yourself and your organisation.

The optional units that make up this qualification will allow you to tailor your learning to your employer’s needs and your personal interests and preferences. Units range from providing a silver service, to preparing and serving wines to resolving customer service problems.



Qualification Structure

Mandatory - from this group you'll need to cover a minimum of 3 components and earn a minimum of 11 credits.

Unit Code Unit Ref Unit Title Level Credits GLH
UT10833 F/601/4218 Maintenance of a safe, hygienic and secure working environment 1 3 25
UT10845 T/601/4216 Working effectively as part of a hospitality team 1 3 22
UT20945 L/601/0933 Give customers a positive impression of yourself and your organisation 2 5 33



Optional - from this group you'll need to cover a minimum of 0 components and earn a minimum of 0 credits.

Unit Code Unit Ref Unit Title Level Credits GLH
UT20852 A/601/5030 Maintain food safety when storing, holding and serving food 2 4 31
UT20869 D/601/6980 Maintain food safety when storing, preparing and cooking food 2 4 32



Optional - from this group you'll need to cover a minimum of 0 components and earn a minimum of 0 credits.

Unit Code Unit Ref Unit Title Level Credits GLH
UT10836 F/601/5028 Collect linen and make beds 1 3 21
UT10839 K/601/5024 Clean windows from the inside 1 2 16
UT20853 A/601/5125 Prepare customer accounts and deal with departures 2 4 30
UT20864 D/601/5005 Use of different chemicals and equipment in housekeeping 2 4 33
UT20865 D/601/5036 Maintain housekeeping supplies 2 3 24
UT20866 D/601/5120 Deal with arrival of customers 2 4 32
UT20874 F/601/5109 Deal with communications as part of the reception function 2 3 21
UT20882 H/601/5037 Providing a linen service 2 3 25
UT20894 J/601/5015 Cleaning and servicing a range of housekeeping areas 2 3 28
UT20901 K/601/5010 Carry out periodic room servicing and deep cleaning 2 3 27
UT20908 L/601/5100 Deal with bookings 2 4 30
UT20917 M/601/5039 Maintain and deal with payments 2 4 30
UT20919 M/601/5123 Handle mail and book external services 2 3 28
UT20927 R/601/5129 Provide tourism information services to customers 2 5 50
UT20934 T/601/7214 Employment rights and responsibilities in the hospitality, leisure, travel and tourism sector 2 2 16
UT20937 A/601/1219 Deal with customers across a language divide 2 8 53
UT20938 D/600/6336 Clean, maintain and protect semi-hard and hard floors 2 4 23
UT20939 D/601/0936 Promote additional services or products to customers 2 6 40
UT20941 H/600/6337 Clean and maintain soft floors and furnishings 2 4 21
UT20943 H/601/2493 Use office equipment 2 4 18
UT20944 K/601/2480 Provide reception services 2 3 15
UT20946 M/601/1511 Resolve customer service problems 2 6 40
UT20947 R/601/2490 Store and retrieve information 2 3 17
UT20948 T/601/2482 Produce documents in a business environment 2 4 15
UT20949 Y/601/1227 Maintain customer service through effective handover 2 4 27



Optional - from this group you'll need to cover a minimum of 0 components and earn a minimum of 0 credits.

Unit Code Unit Ref Unit Title Level Credits GLH
UT10834 F/601/4994 Prepare and clear areas for counter and takeaway service 1 3 25
UT10838 K/601/4844 Prepare hot and cold sandwiches 1 2 20
UT10841 L/601/5016 Provide a counter and takeaway service 1 3 30
UT10842 L/601/7333 Produce basic egg dishes 1 3 24
UT10844 R/601/5437 Prepare and finish simple salad and fruit dishes 1 2 16
UT10846 T/601/5561 Prepare and cook fish 1 3 23
UT10847 T/601/5575 Prepare and cook meat and poultry 1 4 33
UT20850 A/601/4945 Provide a buffet and carvery service 2 4 32
UT20871 F/601/4915 Prepare and clear areas for table service 2 4 32
UT20872 F/601/4932 Prepare and serve hot drinks using specialist equipment 2 4 36
UT20876 F/601/7331 Produce basic pasta dishes 2 3 25
UT20877 H/601/4907 Clean drink dispense lines 2 3 26
UT20878 H/601/4938 Produce basic fish dishes 2 4 34
UT20881 H/601/4986 Serve food at the table 2 4 31
UT20891 J/601/4950 Provide a silver service 2 6 51
UT20893 J/601/4978 Serve alcoholic and soft drinks 2 5 46
UT20898 K/601/4861 Produce basic rice, pulse and grain dishes 2 3 25
UT20900 K/601/4939 Prepare and serve wines 2 5 41
UT20906 L/601/4982 Prepare and serve cocktails 2 5 40
UT20907 L/601/4996 Set up and close kitchen 2 4 37
UT20910 L/601/5372 Complete kitchen documentation 2 3 25
UT20914 M/601/4697 Convert a room for dining 2 3 23
UT20915 M/601/4909 Maintain cellars and kegs 2 3 23
UT20921 M/601/5364 Prepare and present food for cold presentation 2 4 35
UT20925 R/601/4949 Produce basic vegetable dishes 2 4 32
UT20932 T/601/4927 Prepare and serve dispensed and instant hot drinks 2 3 30
UT20933 T/601/4975 Receive, store and issue drinks stock 2 3 24
UT20936 Y/601/4922 Prepare and clear the bar area 2 4 29



*For full details of the Rules of Combination for this qualification please see the Qualification Specification/Record of Assessment book.

Documents


*To find specifications for individual units, click on the "Structure" tab of your chosen qualification, select the unit code in the left hand column and on the new page click on the "Download unit book" tab under the unit title.

Centres approved to run this qualification

VTCT accredits centres to offer our qualifications, but cannot advise which centres are running particular courses at any time. Please contact the centre directly to find out if they currently offering your chosen qualification.

NB: The location displayed for each centre is based upon the centre's main address. The location displayed is not necessarily the only location that the centre can deliver VTCT qualifications from. For further information on a centre's delivery capabilities please select the centre's website address.

Centre Name Telephone Website Location
Milton Keynes College 01908 637238 Visit website Buckinghamshire - Milton Keynes
Truro - Penwith College 01736 335000 Visit website Cornwall
Carlisle College 01228 822700 Visit website Cumbria
Apprentice Team Ltd 01246 278931 Visit website Derbyshire
The Manchester College - Moston Campus 0161 920 4414 Visit website Greater Manchester - Manchester
The Manchester College - Northenden Campus 0161 614 8000 Visit website Greater Manchester - Manchester
The Manchester College - Openshaw Campus 01785 774100 Visit website Greater Manchester - Manchester
The Isle of Wight College 01983 526631 Visit website Isle of Wight
Bath College 01225 312191 Visit website Somerset - Bath and North East Somerset
Guildford College of Further and Higher Education 01483 448500 Visit website Surrey
Kuching Skills College +603-40411266 Visit website Malaysia
Coleg Cambria - Deeside Campus 0300 303 0007 Visit website Flintshire

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