Qualification Information
| VTCT Product Code: AT20358 | GLH: 110 | Age Restriction: 16 |
| Qualification Number: 600/4488/3 | Units: 9 - 24 | Registration End Date: 31st Dec 2021 |
| Level: 2 | Minimum Credits: 16 |
Additional Information
This qualification will develop your knowledge and understanding of safe, hygienic and secure working environments, food safety and how to work effectively as part of a team. You will also learn about customer service and presenting a positive impression.
The optional units that make up this qualification will allow you to tailor your learning to your employer’s needs and your personal interests and preferences. Optional units range from providing a buffet and carvery service, to dealing with customer payments, to serving alcoholic and non-alcoholic drinks.
Qualification Structure
Mandatory - from this group you'll need to cover a minimum of 5 components and earn a minimum of 8 credits.
| Unit Code | Unit Ref | Unit Title | Level | Credits | GLH |
|---|---|---|---|---|---|
| UV11063 | R/600/0615 | Safe, hygienic and secure working environments in hospitality | 1 | 2 | 16 |
| UV11070 | Y/600/0616 | Effective teamwork | 1 | 2 | 19 |
| UV21086 | D/600/0617 | Giving customers a positive impression | 2 | 2 | 18 |
| UV21097 | H/502/0132 | Food safety in catering | 2 | 1 | 9 |
| UV21152 | T/600/1059 | Principles of customer service in hospitality leisure travel and tourism | 2 | 1 | 10 |
Optional - from this group you'll need to cover a minimum of 0 components and earn a minimum of 0 credits.
| Unit Code | Unit Ref | Unit Title | Level | Credits | GLH |
|---|---|---|---|---|---|
| UV21075 | A/502/8317 | Principles of resolving customer service problems | 2 | 2 | 10 |
| UV21091 | F/600/0626 | Preparation and clearing of service areas | 2 | 3 | 26 |
| UV21109 | J/502/8319 | Principles of cleaning drink dispense lines | 2 | 2 | 12 |
| UV21121 | K/502/8314 | Principles of maintaining customer service through effective handover | 2 | 2 | 15 |
| UV21127 | L/600/1133 | Dealing with payments | 2 | 1 | 9 |
| UV21133 | M/502/8315 | Principles of receiving, storing and issuing drinks stock | 2 | 1 | 6 |
| UV21139 | R/502/8260 | Principles of preparing and clearing areas for table service | 2 | 2 | 15 |
| UV21143 | R/502/8307 | Principles of maintaining cellars and kegs | 2 | 2 | 12 |
| UV21154 | Y/502/8261 | Principles of preparing and clearing bar areas | 2 | 2 | 15 |
| UV21156 | Y/502/8311 | Principles of promoting additional services or products to customers | 2 | 2 | 10 |
Optional - from this group you'll need to cover a minimum of 1 components and earn a minimum of 1 credits.
| Unit Code | Unit Ref | Unit Title | Level | Credits | GLH |
|---|---|---|---|---|---|
| UV21084 | D/502/8309 | Principles of preparing and serving hot drinks using specialist equipment | 2 | 2 | 10 |
| UV21102 | H/502/8327 | Principles of preparing and serving dispensed and instant hot drinks | 2 | 1 | 6 |
| UV21110 | J/600/0627 | Service of alcoholic and non-alcoholic drinks | 2 | 1 | 10 |
| UV21130 | M/502/8265 | Principles of preparing and serving wines | 2 | 2 | 15 |
| UV21155 | Y/502/8308 | Principles of preparing and serving cocktails | 2 | 1 | 8 |
Optional - from this group you'll need to cover a minimum of 1 components and earn a minimum of 1 credits.
| Unit Code | Unit Ref | Unit Title | Level | Credits | GLH |
|---|---|---|---|---|---|
| UV11065 | T/502/8297 | Principles of providing a counter and takeaway service | 1 | 1 | 6 |
| UV21074 | A/502/8298 | Principles of providing a silver service | 2 | 1 | 8 |
| UV21131 | M/502/8296 | Principles of providing a buffet and carvery service | 2 | 1 | 6 |
| UV21149 | T/600/0624 | Service of food at table | 2 | 1 | 10 |
*For full details of the Rules of Combination for this qualification please see the Qualification Specification/Record of Assessment book.
Documents
*To find specifications for individual units, click on the "Structure" tab of your chosen qualification, select the unit code in the left hand column and on the new page click on the "Download unit book" tab under the unit title.
Centres approved to run this qualification
VTCT accredits centres to offer our qualifications, but cannot advise which centres are running particular courses at any time. Please contact the centre directly to find out if they currently offering your chosen qualification.
NB: The location displayed for each centre is based upon the centre's main address. The location displayed is not necessarily the only location that the centre can deliver VTCT qualifications from. For further information on a centre's delivery capabilities please select the centre's website address.