Qualification Information
| Sector: Business and Customer Service | Category: Retail | ||
| VTCT Product Code: AG20024 | GLH: 60 | Age Restriction: 14 | |
| Qualification Number: 500/6890/8 | Units: 4 - 9 | Registration End Date: 31st Aug 2021 | |
| Level: 2 | Minimum Credits: 9 | ||
Additional Information
In this qualification you will develop an understanding of the business of retail, the retail selling process, maintaining health, safety and security, customer service, visual merchandising, retail consumer law, security and loss prevention, and how to work individually and in a team to improve the effectiveness of a retail business.
Qualification Structure
Mandatory - from this group you'll need to cover a minimum of 2 components and earn a minimum of 4 credits.
| Unit Code | Unit Ref | Unit Title | Level | Credits | GLH |
|---|---|---|---|---|---|
| UV20359 | A/502/5823 | Understanding how a retail business maintains health and safety on its premises | 2 | 2 | 15 |
| UV20360 | A/502/5806 | Understanding the retail selling process | 2 | 2 | 15 |
Optional - from this group you'll need to cover a minimum of 2 components and earn a minimum of 5 credits.
| Unit Code | Unit Ref | Unit Title | Level | Credits | GLH |
|---|---|---|---|---|---|
| UV20353 | D/502/5801 | Understanding retail consumer law | 2 | 2 | 11 |
| UV20354 | H/502/5797 | Understanding the handling of customer payments in a retail business | 2 | 2 | 8 |
| UV20358 | M/502/5821 | Understanding customer service in the retail sector | 2 | 3 | 22 |
| UV20361 | J/502/5789 | Understanding how individuals and teams contribute to the effectiveness of a retail business | 2 | 3 | 22 |
| UV20362 | A/600/0656 | Understanding visual merchandising for retail business | 2 | 4 | 39 |
| UV20363 | K/502/5817 | Understanding security and loss prevention in a retail business | 2 | 2 | 15 |
| UV20364 | F/502/5810 | Understanding the control, receipt and storage of stock in a retail business | 2 | 2 | 17 |
*For full details of the Rules of Combination for this qualification please see the Qualification Specification/Record of Assessment book.
Documents
*To find specifications for individual units, click on the "Structure" tab of your chosen qualification, select the unit code in the left hand column and on the new page click on the "Download unit book" tab under the unit title.
Centres approved to run this qualification
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