Qualification Information
| Sector: Business and Customer Service | Category: Retail | ||
| VTCT Product Code: AG10023 | GLH: 89 | Age Restriction: 14 | |
| Qualification Number: 500/6822/2 | Units: 7 - 11 | Registration End Date: 31st Jul 2023 | |
| Level: 1 | Minimum Credits: 13 | ||
Additional Information
In this qualification you will develop knowledge and understanding of the business of retail, the control, replenishment and handling of stock, maintaining health, safety and security, customer service, the retail selling process and how to work individually and in a team to improve the effectiveness of a retail business.
You also have the option to develop your knowledge and understanding of retail consumer law, managing other people's money and handling customer payments, and planning and running an enterprise activity.
Qualification Structure
Mandatory - from this group you'll need to cover a minimum of 6 components and earn a minimum of 11 credits.
| Unit Code | Unit Ref | Unit Title | Level | Credits | GLH |
|---|---|---|---|---|---|
| UV10347 | A/502/5756 | Understanding the business of retail | 1 | 1 | 8 |
| UV10348 | T/502/5819 | Understanding customer service in the retail sector | 1 | 2 | 17 |
| UV10349 | M/502/5804 | Understanding how a retail business maintains health, safety and security on its premises | 1 | 2 | 15 |
| UV10351 | J/502/5808 | Understanding the control, handling and replenishment of stock in a retail business | 1 | 2 | 11 |
| UV10352 | R/502/5780 | Understanding how individuals and teams contribute to the effectiveness of a retail business | 1 | 2 | 15 |
| UV20360 | A/502/5806 | Understanding the retail selling process | 2 | 2 | 15 |
Optional - from this group you'll need to cover a minimum of 1 components and earn a minimum of 2 credits.
| Unit Code | Unit Ref | Unit Title | Level | Credits | GLH |
|---|---|---|---|---|---|
| UV10355 | F/501/5942 | Planning an enterprise activity | 1 | 1 | 10 |
| UV10356 | F/501/5939 | Running an enterprise activity | 1 | 1 | 10 |
| UV10357 | F/501/5827 | Being responsible for other people's money | 1 | 1 | 10 |
| UV20353 | D/502/5801 | Understanding retail consumer law | 2 | 2 | 11 |
| UV20354 | H/502/5797 | Understanding the handling of customer payments in a retail business | 2 | 2 | 8 |
*For full details of the Rules of Combination for this qualification please see the Qualification Specification/Record of Assessment book.
Documents
*To find specifications for individual units, click on the "Structure" tab of your chosen qualification, select the unit code in the left hand column and on the new page click on the "Download unit book" tab under the unit title.
Centres approved to run this qualification
VTCT accredits centres to offer our qualifications, but cannot advise which centres are running particular courses at any time. Please contact the centre directly to find out if they currently offering your chosen qualification.
NB: The location displayed for each centre is based upon the centre's main address. The location displayed is not necessarily the only location that the centre can deliver VTCT qualifications from. For further information on a centre's delivery capabilities please select the centre's website address.